Cwinz Privacy Policy: Data Protection, Cookies & Personal Data

This cwinz privacy policy explains what information may be collected when you use the cwinz app, why it is used, how cookies work, and the choices you have to access or delete your information. If you do not agree with this policy, you should stop using the service.

This policy is intended as general guidance and may be updated from time to time. The most current version is the one published on this page.

Who this policy applies to

This policy applies to visitors and users of Cwinz websites, apps, and related services (collectively, the “Service”). It covers information processed when you browse, register, play, deposit/withdraw, contact support, or otherwise interact with the Service.

If you are looking for rules about play and account usage, see the terms and conditions.

What data we collect

We may collect information in the following categories (depending on how you use the Service and what is required for compliance):

Category	Examples (non-exhaustive)
Account & identity data (personal data)	Name, date of birth, username, address, email, phone number, identity verification documents (KYC)
Financial & transaction data	Deposit/withdrawal records, payment method details (often via payment providers), transaction IDs, fraud-prevention signals
Usage & device data	IP address, device identifiers, browser type, app version, language, pages/screens visited, timestamps, crash logs
Communications	Messages sent to customer support (email/live chat), call notes (if applicable), feedback, dispute records
Compliance & risk data	Age/identity verification results, AML checks, sanctions/PEP screening outcomes, responsible gambling notes where applicable

You may choose not to provide certain information, but some features (for example, withdrawals, verification, or account recovery) may not work without it.

How we use your information

We process personal data for purposes such as:

• Providing and operating the Service (account creation, authentication, gameplay, payments, withdrawals)
• Verifying identity and meeting compliance obligations (KYC/AML, fraud prevention, security checks)
• Maintaining account security (detecting suspicious activity, preventing unauthorized access)
• Customer support (responding to requests, troubleshooting, dispute handling)
• Improving performance and reliability (analytics, bug fixing, service monitoring)
• Meeting legal obligations and enforcing policies (record-keeping, audits, preventing prohibited use)

Marketing communications, if offered, should include an opt-out mechanism. You can also review your options in responsible gambling where relevant to account controls.

Cookies and similar technologies

Cookies are small files stored on your device that help sites and apps function and remember preferences. We may use cookies (and similar technologies such as SDKs or local storage) for:

• Strictly necessary functions (log-in sessions, security, load balancing)
• Preferences (language and settings)
• Analytics (understanding how users interact with the Service)
• Advertising/attribution (where enabled, to measure campaigns)

Cookie control

You can control cookies through your browser or device settings. Blocking some cookies may affect features such as logging in or keeping your session active.

For app environments, device-level ad tracking controls may also apply (for example, limiting ad tracking or resetting advertising identifiers).

Third-party services

We may use third-party services to operate the Service effectively. These third-party services may process data on our behalf or as independent controllers depending on the situation. Common categories include:

• Payment processors and banking partners (to process deposits/withdrawals and prevent fraud)
• Identity verification and compliance providers (KYC/AML checks, document verification)
• Analytics and performance monitoring providers (stability, crash reporting, usage analytics)
• Customer support tools (ticketing, live chat, email delivery)
• Hosting and infrastructure providers (cloud hosting, content delivery networks)

Third parties may have their own privacy policies. Where possible, we aim to work with providers that apply appropriate security and confidentiality measures.

Legal bases (where applicable)

Depending on your location and applicable law, we may rely on one or more of these legal bases to process personal data:

• Contract necessity: to provide the Service you request (account, gameplay, payments)
• Legal obligation: to meet regulatory requirements (such as identity verification and AML)
• Legitimate interests: to secure the Service, prevent fraud, and improve performance
• Consent: for certain cookie categories or marketing communications where required

Data retention

We retain personal data only as long as needed for the purposes described in this policy, including:

• Keeping records necessary for account administration, security, and dispute resolution
• Meeting legal, regulatory, and tax obligations
• Maintaining audit trails for compliance, fraud prevention, and responsible gambling controls (where applicable)

Retention periods vary based on data type, legal requirements, and risk considerations. When data is no longer required, it is deleted or anonymized where feasible.

International transfers

Your information may be processed in countries different from where you live, including locations where our service providers or infrastructure are based. When international transfers occur, we take steps intended to ensure appropriate safeguards (for example, contractual protections and access controls), as required by applicable law.

Your rights and choices

Depending on your jurisdiction, you may have rights related to your personal data, such as:

• Access: request a copy of the personal data we hold about you
• Correction: request updates to inaccurate or incomplete information
• Deletion: request deletion of certain data (subject to legal/compliance retention requirements)
• Objection / restriction: object to or limit certain processing in specific circumstances
• Portability: request a portable copy of certain data (where applicable)
• Withdraw consent: where processing is based on consent (for example, certain cookies), you may withdraw it

To help protect your account, we may need to verify your identity before fulfilling requests.

For account-related controls and limitations, also review about us for official contact routes and general company information.

Need help?

Security

We use administrative, technical, and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and you use the Service at your own risk.

You are responsible for keeping your login credentials confidential and for using a strong, unique password where applicable.

Children and underage users

The Service is not intended for children. If you are under the legal gambling age in your jurisdiction, you must not use the Service. If we learn that personal data has been collected from an underage individual, we may take steps to delete it and restrict the account, subject to legal requirements.

Changes to this policy

We may update this cwinz privacy policy to reflect changes to legal requirements, technology, or how the Service operates. Updates will be posted on this page with the revised wording. Continued use of the Service after changes are posted may be treated as acceptance where permitted by law.

Contact

For privacy questions or to request access, correction, or deletion of your personal data, contact:

• Email: help@cwinz.com

Please include enough detail for us to locate your account (for example, registered email/username) and describe your request clearly.

FAQ